terms and conditions 

Artisans Angkor is a Cambodian registered company with a public minority interest which aims at improving the social and economic living conditions of the Cambodian rural youth.

You will find below the terms and conditions applying to online orders made through our website.

Handmade products

It is important to note that each hand-crafted item is truly unique. Each of our products embodies an individuality and uniqueness that cannot be found in any other item. Photos are not contractual: the products which will be shipped to you may slightly vary in color and pattern than the pictures diplayed on our website. This variation in color and pattern is characteristic of hand-made items and adds to their natural beauty.

Payment terms

Credit card payment is the only online payment option. We accept payment with Visa, Mastercard and JCB cards.
All regular purchases must be fully paid prior to shipment of the items out of Cambodia. 

The freight cost does not include the possible customs clearance charges, duties and taxes that may be applicable under the legislation of your country.

Special orders

If you want Artisans Angkor to carry out the creation of a specific item, please contact our Special Order Department through our contact form. Our team will be glad to help you shape your project. If you are interested in placing a special order, please send us as much information as possible (dimensions, raw material, shape, budget, schemes, sketches, etc.) so that we can confirm with you the feasibility of your project and propose you a planning. Please note that a minimum order amount of US$500 (without shipping costs) is required. A deposit is requested when placing a special order and the balance of the total amount of the order shall be paid prior to shipment.

Products availability

We try our best to regularly update stock availability on our website. However certain items might be out of stock from time to time due to their handcrafted nature.
Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). Availability of products on the website is subject to change without notice.

Price Changes

All prices are in US dollars and are updated at the time of editing. However they may be amended due to circumstances beyond our control. Customers will be advised of any price changes before an order is processed.

Return policy

For all purchases, the following return policy applies:

Refund or exchange requests are only accepted in the following cases:

• - The product you received was damaged during transit 
• - You received an incorrect product, i.e. the product you received has a reference number dissimilar to the item you ordered
• - The product you received is significantly different from the one which is displayed online

 The Buyer shall request a refund within seven (7) business days of the original transaction date. Please note that the cost of bank charges will be borne by the Buyer.

Damaged or defective items - Return policy

 
To guarantee the Buyer's satisfaction, great care and effort are undertaken by the Seller. However, some products may occasionally be damaged during their transportation. In that case, the Buyer shall keep all damaged items and original packaging as an inspection may be required. It is the responsibility of the Buyer to report any damage/ defect within seven business days of date of delivery. The Buyer shall send by email a return/refund request mentioning the damages or defects of the product along with digital photos of the defective merchandise to help assessing the damages. Upon reception of digital photos of the damaged shipment, the Buyer will file an insurance claim with the shipping company. Please note that this process is time-consuming: it may take up to four to five weeks to process your refund request.

Tel: 855 (0) 63 963 330
Fax: 855 (0) 63 964 523
E-mail through our contact form

 
If your return request is accepted, you will be responsible for returning postage to the return address provided to you. If Artisans Angkor is unable to supply a replacement, a refund will be processed.

Please also note that:
In the case of shipping by sea freight, the Transportation Company (SDV) assumes responsibility for any damage to the item due to the transportation from Artisans Angkor to arrival Port or dry port only (CIF selected port of destination). The insurance coverage is provided by the Transportation Company unless stated otherwise. 
In the case of express courier (DHL) the insurance coverage is provided by DHL company unless stated otherwise. 
A local designated agent for the Transportation Company will contact the Buyer upon receipt of the order for all the necessary details.

Order Cancellations

Within 24 hours of the date of order and payment, the Buyer is entitled to cancel his order. The cancellation shall be sent by email (through our contact form) or by fax to Artisans Angkor. Upon receiving the email or fax, Artisans Angkor will confirm its approval and start the refund procedure. In that case, Artisans Angkor shall refund 80% only of the total amount. This amount does not include any bank charges.

24 hours after the order, no cancellation order will be accepted. 

Partial deliveries

 
The Buyer also agrees with partial delivery of the order if by any reason the Seller cannot provide all products ordered, unless especially agreed to in writing by both parties.

Trademarks & Service Marks

Artisans Angkor (Les Artisans d'Angkor - Sepakor Angkor) is a registered trademark for which the company has the full and entire ownership. Use of our trademark or copy of our products will be subject to law pursuit.

Governing Law

 
The present sales conditions shall be governed, constructed and interpreted by, through and under the Cambodian laws.

Contact

 
If you have any queries concerning products, shipments or terms and conditions, feel free to contact us:

 
Tel: 855(0) 63 963 330
Fax: 855(0) 63 964 523

or by Email through our contact form