DELIVERY

Shipping policy

Artisans Angkor uses 3rd parties specialized in shipping, including DHL for express air delivery which can ship to virtually any address in the world.
The cost of the “door to door” service provided by DHL includes insurance and freight. Additionally, you will have to pay the customs clearance charges and import duties and taxes applicable in your country.”
Please note that to send the product(s) out of the country, two to three weeks are necessary to obtain an authorization of export from the Cambodian government for some items inspired by the Angkorian heritage, such as stone products and lacquerware, .

ALL ORDERS ARE SUBJECT TO FREIGHT CHARGES

When you buy our products online, products are shipped directly from Cambodia to your country.

Under 60kg: shipment via DHL
All shipments less than 60 kg will be sent via DHL (www.dhl.com) by plane. Delivery is Door-to-Door international delivery. If one item of your delivery is over 25 kg or over a volume of 0,15 m3 , the Cambodian customs will reserve the right to charge US$ 100 for export verification.

Over 60kg: shipment by sea (No online payment is available for this procedure. Please contact us directly)
All shipments over 60 kg will be sent via by sea freight. Delivery is Port to port (CIF). You will have to pay additional charges at destination for customs clearance and import duties and taxes applicable in your country and for the transportation from the port to your place.

Packaging

Under 60kg: shipment via DHL
For a weight less than 60 kg the packaging is free of charge, however the weight of the packaging is included in the shipping cost.

Over 60kg: shipment via sea (no online payment is available for this option, please contact us if you need further information)
For a weight over 60 kg the packaging is charged as follows *:

• USD 55 under 100 kg
• USD 75 between 100kg and 500 kg
• USD 150 between 500kg and 1000 kg
• USD 250 over 1000 kg
No charges are added for the weight of the packaging.
• These are indicative prices as the cost of packaging will be adjusted according to the weight of each order and will respond to the needs of protection required by our transportation partner (for insurance purposes) as well as our standard of quality to better match your demand. We will provide you with an exact cost of packaging.


Time required for delivery

Delivery date may vary according to stock availability, product characteristics, time to obtain customs clearance and cultural permits and any other factors caused by a third party. Artisans Angkor shall not be responsible for any delay or damage caused by related or third party such as freight forwarder, customs, etc.

Estimated times of delivery are as follows:
Shipment under 60 kg through DHL: Shipment by air will take 2 to 3 weeks.
Shipment over 60 kg by sea will take 2 to 4 months.

Please note that to ensure that no antiquities are illegally exported some items inspired by the Angkorian heritage, such as stone products and lacquerware, it is necessary to obtain an authorization from the Cambodian government to send the product(s) out of the country. This process may take 2 to 3 weeks.

The given estimated delivery date for the ordered product cannot always be guaranteed.
The Buyer agrees that any delay in the delivery shall not be the cause for the rejection of the product. The Seller cannot be held responsible for any inconvenience resulting from the delay in the delivery of the order. In the delivery process of hand-made products, there are numerous factors beyond Artisans Angkor's control, which can cause delay.

Customs and Sale Tax

At the final destination and according to the Buyer's residential country, the delivery can be subject to local import tax, custom clearance, and/or port to door delivery service. Those charges shall be borne by the Buyer. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Insurance

Under 60kg (shipment via DHL)
The insurance via DHL is mandatory and included in the shipping fees displayed on the website. It represents 1,5% of the value of the order, with a minimum of US$ 10. This insurance covers the replacement and the transport of every defective item: broken, mistaken, etc.

Over 60kg (shipment by sea: no online payment is available for this procedure. Please contact us directly)
The insurance via the freight forwarder is 3,5% of 110% of the value of the order, with a minimum of US$ 56. This insurance covers the replacement and the transport of the defective item: broken, mistaken, etc.